Before you submit a request
In the case of a fire or other major emergency, please call 911 immediately.
- If your air conditioning is not working: Check the air filter, most filters need to be changed once every 60 days. For wall or window air conditioning units, please pull out the filter screen and clean it.
- If your garbage disposal is not working please make sure the disposal is OFF BEFORE doing the following: Check underneath the sink for a "reset" button, if there is one press it. Use the disposal wrench provided underneath the sink to twist
and unlock the blades. - If your water heater is not working: Check the pilot light and re-light it if you are comfortable doing so.
- If you have a water leak or minor flooding: Turn off the water source from the water shut-off valve. Call the TruHome Property Solutions emergency line to request a plumber.
Contacting Maintenance
During Business hours:
Monday - Thursday: 9:00am to 5:00pm
Friday: 9:00am to 3:30pm
Call: 701-620-1597 option 2
Outside of Business hours
To be used for emergency maintenance needs only
Call: 701-620-1597 option 1 - or follow prompts on the phone.
General Maintenance Winter reminder
With winter being such a factor where we live, we provide this to ensure everyone is ready, and aware, of our policies, as well as share some helpful information for the winter months.
Winter House-Keeping Suggestions:
- Please test your Heating system, when possible, before it is too cold to ensure it is operating correctly.
- For properties with baseboard heaters, please take the time to clean off the tops and around the units to ensure there is no excessive dust build up or debris trapped inside.
- Check your furnace filters, if you have a forced-air heat system containing a furnace filter, you need to change the filter every 60-90 days to avoid issues with the furnace that could cause it to quit working. (If you have RBP #1 or #2 your filters will be automatically delivered to your property)
- If you have an A/C, please ensure the covers are put on.
- We recommend purchasing plastic window insulation kits and locking all windows to keep the drafts minimal.
- If you have a balcony or patio door, push the screen door to the open position and leave it there throughout winter. The screen doors tend to freeze into the tracks from snow/ice buildup. By keeping the screen doors in the open position, you will still have access to your balcony or patio and are able to shovel it when needed.
- To avoid too much condensation on the windows, please avoid using any heavy drapery and use bathroom fans when needed.
- Please update all vehicle tags and plates on your vehicles. Should there be any expired vehicle tags, missing plates, or inoperable/unmoved vehicles in the parking lots, they will be subject to towing at vehicle owners' expense. Vehicles need to be parked in designated spots or will be subject to towing. Parking maps are available in office upon request.
Temperature Reminders:
- Never turn your heat off. When you are out of the apartment, instead of switching to "off" please set it to 60 degrees in order to make sure proper temperature levels are maintained in the home. When temperatures are below freezing, it is important to keep your heat set to 60 degrees or higher.
- If you have an outdoor water spigot, please remove the water hose as they will freeze the pipes.
- If you have a kitchen or bathroom sink on an outside wall of the building, keep the lower cabinet doors open when temps are below zero to help ensure pipes do not freeze.
- If you rent a single-family house and the heat runs on propane, make sure your tank is full and checked regularly.
- If you have an attached garage, please ensure your garage door stays closed when you are not entering and exiting. The cold air from outside can affect the pipes in the walls of the garage.
- For all garages ensure you shovel at least 2 feet in front of the door any time it snows, snow vendors will not clear this area as it could cause damage to the garage door. Snow build-up can freeze your garage door to the ground or cover the sensors
preventing the door from opening. - Please keep windows and doors shut during winter months. While opening windows or cracking a door for 10-15 minutes to let in fresh air is okay, please be sure to close and properly latch them again. Leaving windows open can cause damage to the frame, sills, and walls around the windows.
- Make sure that all accessible doors and windows are clear of snow and ice. Window wells that service egress windows should be cleared out of all snow & ice in order that the cover can be easily lifted.
- If you believe that your heating system is not working properly (will not maintain at least 70 degrees) please let us know by submitting an online maintenance request through the online portal. If you do not have access to your online portal, please contact the office for assistance.
Fire Safety
- Please test your smoke detector (and your carbon monoxide detector, if you have one) by pushing the test button and holding for 10 seconds. If either the smoke detector or the carbon monoxide detector doesn't work, please call the office immediately for repair or replacement.
- Don't overload circuits or extension cords, or use frayed/damaged electrical extension cords. Never run an extension cord under a rug.
- Keep items including furniture, holiday decorations, and toys away from all heaters and heat registers.
- Never place a Christmas tree in front of your fireplace, heater, or heat registers. Real Christmas trees are strictly prohibited due to fire hazards. Only artificial Christmas trees are permitted.
- When using any electrical cord or Christmas lights outdoors, only use outdoor receptacles with GFCI protection and devices that are in good working condition and designed to be used outdoors.
Please keep in mind that if you turn your heat off or neglect your heating system in any way, including not changing your furnace filters, you are liable for any damage to the property caused by a lack of heat. This includes frozen water lines, pipes bursting, neglect of the HVAC system causing damages, etc.
Snow Reminders
- If you are responsible for snow removal for your unit please be sure to remove snow and ice from sidewalks within 24 hours of snow falling as required by GF City Ordinance. The U.S. Postal Service will discontinue delivering mail if the snow and ice
from walkways, driveways, porches and areas around the mailbox is not removed. - Shovel your balcony or deck regularly, excessive snow build-up can cause structural damage. Remove icicles so they do not fall and cause injury or damage.
- Please be mindful of snow plow operations on public roadways near your home. The GF City will ticket vehicles parked on public roads during scheduled snow removal. You can view the city schedule on the GF City Website. If you have a garage, please park in it as frequently as possible to allow the plows to efficiently clean the street/parking areas. Please be sure not to park your vehicle hanging over a sidewalk to ensure the sidewalks are able to be cleared of snow/ice. If you notice a snow removal contractor at your property, please remove your vehicle from the lot.
- Do not leave belongings such as toys or bikes on the sidewalks, in the parking lot, or in hallways. TruHome is not responsible for belongings damaged by weather or plows outside.
- Residents must be prepared for winter weather. If you need to travel for work during severe winter weather, drive carefully and allow enough time to travel safely.
- Crews will begin snow removal as soon as it is safe to do so. If GF City plows have stopped operations, our crews will also stop operations until it is deemed safe to continue.
- Please be PATIENT as we work to clear the snow. Our crews have a lot of ground tocover, so it may take some time before they reach your home. The snow removal contractors are well-informed about the procedures and are in constant communication with TruHome. There's no need to call unless it's an emergency or if there's damage to the property. They’ll get to your home as soon as they can.
Please be safe and stay warm. If all else fails, please call/email/text us, we are happy to help if you are unsure of a particular situation.